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Showing posts with the label PLDT

Smart Bro Woes

I was planning on working for a couple more hours but the speed of my Internet is just not making it possible. I am getting some work done but at a pace that is just making me irritable. I would be better off getting some sleep. BUT before that, let me let off steam...

There is no excuse for rudeness. I wonder if that guy from Smart Bro knows all about customer service.

You see, we have been having problems with our connection for 2 or 3 weeks now. I have called several times to complain but it was only last Wednesday that someone actually came over to fix things. Unfortunately, they did not do any good. True, they changed the antenna. They said they increased the parameters gave me all that technical drivel but the fact is that the we still have to wait several minutes for a single page to load!

So the technicians called the RG office of Smart Bro - whatever that means. Unknown to the guy they were talking to, he was on loud speaker and I could hear every word that he was sayin…