
In the beginning, I was very much rattled by these things. Today, I witnessed a colleague going through pretty much what I have been through before. It is nerve wracking. It is disappointing. It makes you want to lash out in anger.
After a while, though, you get to realize that it is not targeted at you personally. It is something that comes with the job and all that you have to do is let the emotions subside, try your best to put yourself in the other person's shoes, and do what you can to diffuse the situation.
Easier said than done!!
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